Musings

Hi there, it’s Rob again to go on and on about how amazing Simple is.

I often think of how great it would be to design for this product, but then maybe it’d be a room-mate kind of scenario where you risk souring the relationship – who knows!

In any case, I had a bit of surprise-fraud today. Long story short, I saw an Amazon transaction even though I didn’t buy anything on there recently. They quickly disabled my card until everyone could investigate. As it turns out, I had pre-ordered something and it was one big false alarm.

When I let Brenna know (customer service), she was equally relieved. I really cannot say more about how much I appreciate a normal, human response to situations such as these.

Simple Bank customer service screenshot

Yes, you might have noticed. She even included a reaction GIF!

Simple is awesome

Aside